Cancellation / Return Policy

Once you receive relevant shipment confirmation e-mail, your order has already been processed / shipped and cannot be canceled.
However, after you have received your order, you are given the possibility to proceed with the return of the products by following the steps according to the return policy index.

If you haven’t received a shipment confirmation e-mail, you can contact us via e-mail at order@alphabeauty.gr with the subject “Order Cancellation” by providing us your order details.

Please note that returns are possible according to the following conditions:
- You must inform the company within 14 calendar days from delivery.

The delivery of the product should take place within the next 14 days.

- The products must be accompanied with the receipt of purchase.
- Packaging should not be destroyed.
- The product should not be altered, used or tested.
-The product must maintain its original condition that allows reselling. Unpacked products will not be accepted (the plastic folding has not been removed and the product is wrapped in the initial packaging including any accessories, manuals etc.)
- Special offers / sets must be returned as purchased
 

Return Policy
Products are returned within 14 calendar days according to the following procedure:

Step 1: Contact Alpha Beauty’s Customer Care Service at 0030 210 97 15 858 or at order@alphabeauty.gr.
Step 2: Prepare the packaging of your product with the receipt, making sure the package will reach its destination intact.
Step 3: Send the package to the following address. Klearchou, str. 89, 17343 Aghios Dimitrios, Athens, Greece, Tel. 0030 210 97 15 858 regarding Alpha Beauty E-Shop.

*You choose Speedex Courier Service or DPD Courier for international returns.

Return Shipping Costs
The buyer is responsible for return shipping costs. Alpha Beauty will take full responsibility of the shipping costs in the cases of a defective or non-compliance product.

Refunds
After the return of the products at our warehouse, the condition of which we have received them, will be evaluated. You will receive a confirmation e-mail once the products oblige to the Return Policy Conditions and the refund amount will be credited in same way that you have paid.

Important Info
Specific product categories cannot be returned due to hygiene precautions:

Make up & Nail Products, Nail & Hair Accessories, Hair Dyes, Deodorants, Set / Shaving Accessories.